← Back to home

Support

We're a small team and we read every message. Most questions are answered below — if you're still stuck, get in touch.

Common questions

Before you email

A cleaned file came back / cache reappeared

App cache is recreated by apps as you use them — that's normal. Run a clean again anytime, or enable the daily reminder in Settings.

Large files or duplicates show nothing

This usually means photo/media access wasn't granted. Open Settings → Permissions and grant photo & media access, then rescan.

How do I remove ads?

Cleara is ad-supported to stay free. You can adjust ad personalization any time via the consent option, in line with GDPR.

How do I delete my data?

Cleara stores only local settings on your device. Uninstalling the app removes everything. There is no account or server-side data to delete.